Privacy Policy

Introduction

Anchor Pipework Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.anchormaintenance.co.uk (“our site”) or makes use of our services, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligation and your rights under the General Data Protection Regulation and the Data Protection Act 2018.

Please read this privacy policy carefully and ensure you understand it.

What Is The Purpose Of This Document?

Anchor Pipework Limited is committed to protecting the privacy and security of personal information. Personal Information is also known as ‘personal data’ when considering data protection issues.

This ‘privacy policy’ describes how we collect and use personal information during and after your working relationship with us, in accordance with the General Data Protection Regulation (GDPR).

It applies to all customers, clients, employees, workers and contractors and any other individual (including candidates and applicants). We may update this policy at any time.

For data protection purposes Anchor Pipework Limited is known as a “data controller”. This means that, we are responsible for deciding how we hold and use personal information about you.

What Do We Collect and How Do We Use It

‘Personal data’ (that being your personal information) means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data, such as where no name is linked to the information recorded).

There are “special categories” of sensitive personal information (also known as ‘sensitive personal data’) which require a higher level of protection.

To facilitate your interest in Anchor Pipework Limited, we may collect and process the following data about you:

  • Personal data only when you actively enquire about our products:
  • Name, place of work, position
  • Contact information including email address
  • Postal address
  • Your computer IP address
  • The method in which you found our website
  • Various information stored in third party cookies

What Will We Do With The Information We Collect About You?

Anchor Pipework Limited will only use your personal information when the law allows us to.

This information helps us to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Providing and managing your account
  • Providing and managing your access to our site
  • Personalising and tailoring your experience on our site
  • Supplying our products or services to you (please note that we require your personal data to enter into a contract with you)
  • Sharing specific personal information with our suppliers for delivery information to allow them to deliver the products to the correct location. This information will not be used for marketing purposes.
  • Personalising and tailoring our products and services for you
  • Replying to emails from you
  • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time)
  • Market research.

 

 

 

How Secure Is My Data?

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Sharing Your Data

Anchor Pipework Limited may have to share your data with third parties, including third-party service providers and other entities in the group.

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

We require third parties to respect the security of your data and to treat it in accordance with the law.

How Secure Is My Information With Third-Party Providers?

In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the General Data Protection Regulation and the Data Protection Act 2018.

Contacting You

With your consent we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

If you have changed your mind and would like to opt out of receiving information about our products and services, you can opt out by emailing enquiries@anchormaintenance.co.uk.

Reasons for Processing Personal Information

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Where this is required or permitted by law we may process your personal information without your knowledge or consent, in compliance with the above rules.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

Once your personal information is no longer necessary to hold, we will retain and securely destroy your personal information in accordance with our applicable legal obligations.

 

 

 

Right To Withdraw Consent

Under Data Protection Legislation you have the right to know and protect your personal data. This includes the rights of

  • Access;
  • Erasure;
  • Portability;
  • Rectification;
  • Object;
  • Restrict;
  • Challenge automated decisions.

To find out more about your rights please visit: https://ico.org.uk/your-data-matters/

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

Data Protection Officer

We have appointed a data protection officer (DPO) to oversee compliance with this privacy policy. If you have any questions about this privacy policy or how we handle personal information, please contact the DPO. You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

Cookies

Cookies are ways if saving a small amount of information. They are automatically downloaded to your device when you visit a website. Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cooke Policy.

Changes To This Privacy Policy

Anchor Pipework Limited reserves the right to update this privacy policy at any time, and we may issue a new privacy policy when we make any important updates.

If you have any questions about this privacy policy, please contact Anchor’s Data Protection Officer.

Information About Us

Our site is owned and operated by Anchor Pipework Limited, a limited company registered in England under company number 8394988; whose registered address is The French Quarter, 114 High Street, Southampton SO14 2AA. Our VAT registration number is 159247190.